FAQs

What is Swayy? 

Swayy is a clothing rental service that helps you rent from any retail store. 

With Swayy Wishlist, users can rent their dream items at a fraction of the retail price. With Swayy On-Demand, users can quickly rent clothing for their day-to-day. 

When will my Swayy box be delivered?

Your Swayy box will be delivered within one week of your order being placed on our website.

What do I do with the clothes at the end of my rental period?

Each Swayy box comes with a return label to send your items back free of charge. At the end of your rental, repackage the clothes, place the return label on the outside of the box, and mail it. 

How long can I keep my Swayy items?

A standard rental is 1 week. You have the option of extending your rental for a small fee which you can do by emailing hello@shopswayy.com

Can I purchase items from Swayy?

Right now, we do not allow subscribers to purchase items from Swayy. We are hoping to roll out this feature soon!

What do the prices under each product mean?

The prices under each item reflect the retail value or the cost required to replace that item if it is lost, stolen, or damaged beyond repair.

Do I need to clean the clothes before returning them?

No, you do not need to do any washing or cleaning. We take care of all of the dry-cleaning for you!

What happens if I accidentally damage an item?

Swayy will charge you for damage to the item based on the cost of repair. If an item is damaged irreparably, Swayy will charge you for the full replacement cost of the item.

What happens if my clothing gets lost or stolen?

Unfortunately, if an item is lost or stolen, you will be responsible for paying the full replacement cost of the item.

How am I billed for my Swayy purchase?

Your card will be charged when you check out with your selected items. 

What happens if the dress I want is out of stock?

If an item is out of stock, that means that another Swayy user is already renting it. Check back at a later time or add yourself to the waitlist for the item by filling out this form.

Can I make changes to my order?

Once your order has been submitted, you can make changes to it within 12 hours. After that, our team will begin putting your Swayy box together and changes can’t be made.