JOIN THE WAITLIST: SWAYY RENTALS

FAQs

What is Swayy? 

Swayy is a peer-to-peer clothing rental service, offering clothes that are new-to-you. Swayy users can subscribe for one of three monthly plans:

  • $33/month for 3 items
  • $55/month for 5 items
  • $99/month for unlimited. Unlimited allows you to have 3 items at a time and swap these items out as many times as you want throughout the month.

Sign up for a subscription plan here.

What comes in a Swayy box? 

Each Swayy box comes with your freshly dry-cleaned Swayy items, either 3 or 5 depending on your plan.

How do selection periods work?

Each month there will be selection periods during which Swayy subscribers can select clothing items to build their box for the upcoming month. During these days, you will need to log into your account, choose the required number of items according to your subscription plan, and check out. Once your selections have been made, your Swayy box can be delivered to you. For Swayy Unlimited, subscribers can select items throughout the month that they want to swap.

When will my Swayy box be delivered?

Your Swayy box will be delivered by one of our runners within one week of your order being placed on our website. For Swayy Standard and Swayy Premium, at the end of your monthly cycle, your old Swayy box will be picked up and your new Swayy box will be delivered during the same delivery period. For Swayy Unlimited, subscribers can receive boxes throughout the month depending on if they choose to swap items.

How does the Swayy local delivery work?

After you place your order on our website, our runner will text you to set up a delivery time to ensure that you will be available to receive your package. Once the delivery time arrives, our runner will meet you at your designated location and give you the box.

Can I do local delivery if I don’t live in Austin?

Right now, local delivery is only available to our Austin subscribers. If you would still like to receive a Swayy box each month but live outside of Austin, please select the standard shipping option at checkout. As we grow, we hope to bring local delivery to more cities and campuses.

How long can I keep my Swayy box?

You can wear your Swayy items as much as you want all month! When the selection period opens each month, you have the option to select the same pieces again or try some new pieces.

Swayy Unlimited subscribers can swap their Swayy items throughout the month and receive new items. You can return 1, 2, or all 3 of your pieces at a time. Your next delivery will contain the same number of pieces that you sent back.

Can I purchase items from my Swayy box?

Right now, we do not allow subscribers to purchase items from Swayy. We are hoping to roll out this feature soon!

What happens if I return my order late?

For each additional day that you keep your Swayy box past the return deadline, you will be charged a $10 late fee. After one week, you will be charged for the full cost of the item (the late fees will go towards this cost).

How does Swayy unlimited work?

After you purchase the Swayy Unlimited subscription, browse our inventory and select 3 items that you would like in your Swayy box. Throughout the month, you have the option of swapping out these items as often as you would like. If you would like to swap something, return 1, 2, or all 3 of your items by contacting us through this form. We will authorize your account for additional selections and one of our runners will get in touch with you to pick up your worn items and drop off your new items.

You can pause your membership or cancel your next auto-renewal anytime.

What do the prices under each product mean?

The prices under each item reflect the retail value or the cost required to replace that item if it is lost, stolen, or damaged beyond repair.

Do I need to clean the clothes before returning them?

No, you do not need to do any washing or cleaning. We take care of all of the dry-cleaning for you!

How do I swap pieces with Swayy unlimited?

If you would like to swap something, return 1, 2, or all 3 of your items by contacting us through this form. We will authorize your account for additional selections and one of our runners will get in touch with you to pick up your worn items and drop off your new items.

What happens if I accidentally damage an item?

Swayy will charge you for damage to the item based on the cost of repair. If an item is damaged irreparably, Swayy will charge you for the full replacement cost of the item.

What happens if my clothing gets lost or stolen?

Unfortunately, if an item is lost or stolen, you will be responsible for paying the full replacement cost of the item.

How am I billed for my Swayy subscription?

The Swayy subscription is charged automatically to your card on file on a monthly basis. You can pause your membership or cancel your next auto-renewal anytime through your account page.

How do I cancel my Swayy subscription?

You can log into your account and cancel your subscription.

How can I upgrade/downgrade my Swayy subscription?

To change your subscription plan, you will need to cancel your current subscription plan through your account portal and purchase the new subscription plan that you would like.

How do I sell clothing to Swayy?

You can exchange your items for Swayy credits, which can be used to rent items from our online store. If you have items that you'd like to sell us, fill out this form, and we'll get back to you soon.

Read our guidelines here.

How can I redeem my Swayy credits?

Once we have approved your items, we will issue you Swayy credits that can be used to rent items from Swayy.

What happens if the dress I want is out of stock?

If an item is out of stock, that means that another Swayy user has already selected it for the month. We only carry one of each piece in order to keep our inventory unique. When selections open again the next month, you’ll have the chance to add it to your Swayy box.

If you would like to reserve a dress or be added to the waitlist for it, fill out this form.

Can I reserve a dress ahead of time?

If you would like to reserve a dress or be added to the waitlist for it, fill out this form.

What if one of my pieces doesn’t fit?

If one of your pieces doesn’t fit, please contact us within 24 hours of your Swayy box being delivered. We will work with you to get a replacement piece delivered to you.

Can I make changes to my order?

Once your order has been submitted, you can make changes to it within 12 hours. After that, our team will begin putting your Swayy box together and changes can’t be made.